by admin | Apr 2, 2014 | Management Training
It’s fair to say, as Managers, we don’t always get the behaviours we want from people and it’s possible to start to view these individuals in a very negative light even extending to anger. The problem is, this reaction simply does nothing more that...
by admin | Mar 1, 2014 | Advanced Sales Techniques
There’s no way round it – how you feel comes across on the phone, so it’s important you consider how you sound. There are multiple methods of communication available to customers now so when a customer decides/chooses the phone, a physical conversation, this is a...
by admin | Feb 15, 2014 | Telesales
Selling by phone – three simple words with the power to evoke a multitude of reactions. Even in this consumer driven age, selling is still an uncomfortable concept for many but for some reason, selling by phone carries an even greater sense of aversion. ...
by admin | Sep 9, 2013 | Advanced Sales Techniques
Ah, the eternal struggle! Attitude over aptitude – aptitude over attitude: it’s never ending! Naturally, a balanced amount of both is ideal – knowledge and skills combined with the right approach, understanding and motivation – but this perfect...
by admin | Sep 2, 2013 | Advanced Sales Techniques
When it comes to successful sales, the basics are key. If you don’t get the basics right you’ll find sales a hard and unfriendly place – unresponsive, difficult customers with little to say and not much by way of conversation (let alone sales!) There...
