Constructive Feedback: Getting it right
It's fair to say, as Managers, we don't always get the behaviours we want from people and it’s possible to start to view these individuals in a very negative light even extending to anger. The problem is, this reaction simply does nothing more that perpetuate the...
It not what you say …. It’s how you say it
There’s no way round it – how you feel comes across on the phone, so it’s important you consider how you sound. There are multiple methods of communication available to customers now so when a customer decides/chooses the phone, a physical conversation, this is a...
Selling by Phone
Selling by phone - three simple words with the power to evoke a multitude of reactions. Even in this consumer driven age, selling is still an uncomfortable concept for many but for some reason, selling by phone carries an even greater sense of aversion. Now,...
Attitude eats aptitude for breakfast!
Ah, the eternal struggle! Attitude over aptitude - aptitude over attitude: it's never ending! Naturally, a balanced amount of both is ideal - knowledge and skills combined with the right approach, understanding and motivation - but this perfect partnership is rare and...
The Importance of the Sales Basics
When it comes to successful sales, the basics are key. If you don't get the basics right you'll find sales a hard and unfriendly place - unresponsive, difficult customers with little to say and not much by way of conversation (let alone sales!) There are fundamental...