Be prepared to let go of your agenda – your customer will feel more comfortable (and more willing to share!) if they feel they are having a REAL conversation with you rather than simply working through a script
Liking is the first tool of influence so, the question is how likeable are YOU? Work towards being a ‘people person’ – be someone people like to know! If they like you, they’ll want to do business with you.
Have a plan! Just as you cannot hit a target you cannot see, you must have goals and a plan to achieve them if you are to have any direction and success in your career
Never underestimate the value of what you do and the service you provide to your customers. If YOU approach your role with an apologetic, negative mind-set, that will be reflected back at you!
It’s not just quantity that matters in sales – it’s about quality too! It’s not just a numbers game so if you want to be successful, you have to think about your part further than simple notching up the required number of calls!
